<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; -webkit-text-size-adjust: 100%;"><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; line-height: 1.5;"><span style="font-size: 14px;">We partner with Australia Post and Seko to ensure speedy and safe deliveries to Australia and New Zealand.<br><br>Your order will be packed and shipped within 2-3 business days (this may be extended during sales and Christmas periods). Delivery time frames depend on where the order is being shipped.&#xA0;</span></p><h4 style="line-height: 1.5;" id="general-delivery-time-frames"><span style="font-size: 14px;">General Delivery time frames:</span></h4><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; line-height: 1.5;"><span style="font-size: 14px;">Metro delivery - 3-5 business&#xA0;days<br>Regional delivery - 5-10 business&#xA0;days</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; line-height: 1.5;"><span style="font-size: 14px;">International Delivery - 5-10 business&#xA0;days</span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 1.5;"><span style="font-size: 14px;"><strong>Please note that Australia Post is currently experiencing delivery delays due to increased demand. All orders are being shipped as quickly as possible, but please allow extra time for delivery.&#xA0;</strong></span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 1.5;"><span style="font-size: 14px;"><br></span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><br></p></div>

Shipping Policy

<h2 style="text-align: center;" id="refund-policy">Refund Policy</h2><p><span style="font-size: 14px;">If you are not 100% happy with your purchase we offer returns within 30 days of purchase. Please contact us at contact@birde.co for further assistance. &#xA0;</span></p><h4 id="change-of-mind-returns">Change of Mind Returns</h4><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">We offer a 30-day return policy for change of mind purchases. These returns need to meet the following requirements.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 20px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">(a) The return is initiated and placed in the post within 30 days of receipt of order confirmation email.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 20px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">(b) All returned items are unused and in a saleable condition.&#xA0;</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 20px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">(c) All returned items are in the original packaging, which must be in the original condition, including sealed boxes, branded seed bags and all Seeds included with the purchase</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 20px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">(d) it has not been specifically excluded from the change of mind returns policy, such as &#x2018;Final Sale&#x2019; items. The exclusion will be noted on the relevant product page on our Site.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">To ensure these returns are assessed and processed swiftly, you must email us at <a href="mailto:&lt;a data-fr-linked=">contact@birde.co</a> prior to returning your purchase.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">The cost of returning the item for change of mind returns is not covered by Birde and will not be part of the refunded costs.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; -webkit-text-size-adjust: 100%;"><span style="font-size: 14px;">&#xA0;</span></p><h4 id="isPasted">Refunds</h4><p style="line-height: 1.5;"><span style="font-size: 14px;">We will notify you once we&apos;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&apos;ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; -webkit-text-size-adjust: 100%;"><br></p><h4 id="missing-or-damaged-products">Missing or damaged product/s</h4><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.</span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><br></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><br></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">You can always contact us for any return question at <a href="mailto:&lt;a data-fr-linked=">contact@birde.co</a>.</span></p>

Returns & exchanges

<h4 id="do-you-offer-gift-cards">Do you offer gift cards?</h4><p><span style="font-size: 14px;">Yes we sure do! Our e-gift cards are delivered to you by email and can then be forwarded on or printed out to send on to the lucky gift recipient.&#xA0;</span></p><p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">Each Gift card has a unique code that can be used on Birde.co/store on any of our products (they are not redeemable through any other website or retailer).</span></p><h3 style="line-height: 1.5;" id><span style="font-size: 14px;"><br></span></h3><h4 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h4><p id="isPasted" style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 18px; letter-spacing: 0.45px; text-size-adjust: 100%; line-height: 1.5;"><span style="font-size: 14px;">E-gift cards will expire 36 months after purchase.&#xA0;</span></p><p style="line-height: 1.5;"><span style="font-size: 14px;"><br></span></p><h4 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h4><p style="line-height: 1.5;"><span style="font-size: 14px;">No.</span></p>

Gift cards

We're always happy to hear from you! Whether it's a technical question, feedback about Birde, you're a content provider who wants to be featured on Birde or have PR question, please email us and we will get back to you ASAP.

Ordering

Shipping Policy

Returns & exchanges

Gift cards