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Birde

Find answers to popular FAQ's, access support with our troubleshooting articles. Can't find the answer you need, contact us at contact@birde.co

Birde Help Centre

Shipping Policy

Returns & exchanges

Gift cards

Ordering

What’s in the Box?

Setting up your Birde Smart Phone App

How to pair your Birde Player to a Wi-Fi Network

How to download new Birde Seeds + Tap & Play Books

How to connect your Birde to your Smart TV

How to charge your Birde Player

Setting up Birde

How does Birde work?

Do I need Wi-Fi for Birde to work?

I’ve lost something!

How do I know if my Birde Player is charging?

Do I need the Birde Smart Phone App?

How can I clean my Birde Player?

What devices are supported?

FAQ’s

My Birde won’t connect to my Wi-Fi.

My Birde says “content not available, notification sent”

My new Birde Seeds won’t work

My Birde Seed or Tap and Play Book didn’t finish downloading

How do I update my Birde Player’s Software?

What do the symbols next to my seeds mean?

Trouble Shooting

Can I use Seeds with multiple Birde players?

What can I do if my Tap & Play Books are missing content or stickers?

How can I track my parcel without an account?

Can I get a tax invoice or receipt for my order?

Information about shipping, delivery and ordering from us.

Step by step instructions and videos to help you set up your Birde.

Find answers to the most common questions.

Some tips and tricks to help you get started.

Yes, you can use your Seeds with more than one Birde player. You will need to download the Seeds to each player you wish to use them with.

Yes, you can use your Seeds with more than one Birde player. You will need to download the Seeds to each player you wish to use them with.

If your Tap & Play Books are missing stickers, please let us know the order details so we can arrange for the missing sticker to be sent to your current postal address. If the books are not showing in the app, verify the email address used for purcha

If your Tap &amp; Play Books are missing stickers, please let us know the order details so we can arrange for the missing sticker to be sent to your current postal address. If the books are not showing in the app, verify the email address used for purchase matches your Birde account. Once confirmed, we&apos;ll ensure the books are added to your app.

If you've placed an order and need to track your parcel, we will provide a tracking link. In case of any issues, such as no scans showing after the ship date, we can raise an inquiry with the courier company to get updates.

If you&apos;ve placed an order and need to track your parcel, we will provide a tracking link. In case of any issues, such as no scans showing after the ship date, we can raise an inquiry with the courier company to get updates.&#xA0;

Yes, we can provide a tax invoice for any order made. Simply contact us with your request, and we will send the invoice to you as an attachment for your records.