My Birde Seed or Tap and Play Book didn’t finish downloadingUpdated 2 years ago

This can happen due to a number of reasons;

• The Wi-Fi connection may have been interrupted during download. 
• The Wi-Fi signal may be intermittent or weak.
• The Birde Player was turned off during download.
• The Birde Player ran out of power during download.

To resume the download…

• Make sure your Wi-Fi network has a good connection, try to move the Birde Player closer to your Wi-Fi router. 
• Open the Phone App & make sure your Birde is listed as Currently Active in the Devices Tab. 
• From the Seeds Tab, select the icon next to the interrupted Seed and select Resume. 
• If your Birde Player is still unable to download the Seed or Book, turn your Wi-Fi router off and on then retry.

If you are still having issues please get in touch with us. Our email is [email protected]