My Birde won’t connect to my Wi-Fi.Updated a year ago

Birde requires a 2.4GHz Wi-Fi connection. Your router may be dual-band (i.e. has a 2.4GHz and 5GHz connection) and display 2 separate network names or share a common name for both. Ensure your phone is connected to the 2.4GHz network and follow prompts to connect your Birde Player from the Devices screen in the Birde Phone App.

Make sure you allow the Birde App to access your location while using the app. The Birde App requires access to your location to detect your Wi-Fi network.

Ensure your phones software is up to date.

Wi-Fi connection errors may be caused by the following.

• Your phone is not connected to a 2.4GHz Wi-Fi network. (An incompatible Wi-Fi network may be displayed as 5g or 5GHz in the title).
• Incorrect Wi-Fi password.
• The Wi-Fi router requires a reset.
• You're connected to restricted or corporate Wi-Fi network which requires a sign-in process.
• You're connected to restricted or corporate Wi-Fi network which blocks internet traffic.
• You have not allowed the Birde App to access your location or you have not allowed the app the required permissions.

Things to try.

• Connect to a 2.4GHz or Dual-Band Wi-Fi network from your phone settings.
• Ensure your Wi-Fi password is correct and the auto-correct is not changing the password.
• Verify you phone has an internet connection. Use your phones browser to verify, then retry the pairing process.
• Turn your Wi-Fi router off for 10 - 15 seconds, then retry the pairing process.
• If your Birde Player is still unable to connect, download and install the Birde App on another phone, then retry the pairing process.
• If you are still having issues please get in touch with us. Our email address is [email protected]